Can I return my King Kool Plunge after it has been delivered?
Cancellations:
You are welcome to cancel your order within 7 days of the date the order was placed. We do build these plunges with the add ons that you choose, so each tub is going to be different depending on whats been ordered. Please allow several business days for the refund/cancellation to process.
Returns:
Returns will be accepted within 15 days after delivery. The customer will be charged for the cost of shipping and handling and the plunge will only be accepted if the plunge doesn't show significant signs of damage caused by the customer. The refund will be processed as soon as the plunge is back in King Kool's hands.
How easy is it to set up my King Kool Plunge?
Find the best spot to set up your plunge- somewhere flat and close to an electrical outlet is best.
1/Fill up your plunge, using the integrated hose connection, to about 2/3 full.
2/ Plug in your plunge, turn on the chiller, and set the desired water temperature
(39-41 F is recommended).
3/ Get into your plunge to test the water height with you in it. Add or drain water if necessary.
4/ Wait for the water temperature to drop and take your first plunge!
5/ Pro tip: If you want to give your plunge a little kickstart, throw a few bags of ice into the water and your chiller will do the rest!
How often does the water need to be changed?
Not very often! Our top-of-the-line Ozone, pump filter, and inline filter keep your water clear, clean, and ready for daily use. We recommend changing the water whenever you feel the need: if it gets murky, if it smells weird, or if you feel you need a fresh reset. At a minimum, we recommend draining and refilling your plunge once every 3 months, regardless of usage.
Is the King Kool Plunge safe?
We designed and built the plunge to keep all your components covered and protected from weathering, as well as potential water splash from the reservoir. This design allows you to keep it plugged in and running as long as you'd like (including 24/7- 365!). Many other models of plunges may have their electrical components on the outside of the plunge, subjecting those electrical components to water damage, environmental hazards, and other compromising elements. We ask that you please use our tub at your own risk and away from children and pets
that cannot swim.
Is there a possibility that my King Kool Plunge could freeze during the colder winter months?
Certainly, without being carefully maintained, there is a risk that the water within the King Kool Plunge could potentially freeze.